1. To Wholesalers, opening an Account
I am shortly opening these premises as a High Class Provision Stores. I was for many years with Messrs. ——— & Co., where I handled your goods, and should like to open an Account with you.
Will you please send me your complete priced catalogue, and let me know what are the best terms you can offer me as to discounts and credit?
I am already known to your Mr. Anderson, and, if you wish to make any further inquiries, Mr. ——— of Messrs. — & Co., and Mr. J. T. Brown, of this town, who already deals with you, know me very well.
3. T. MORGAN.
2. To Wholesalers, enclosing Order
I am very much obliged by your letter of the 6th inst., with enclosures, and thank you very much for your offer of three months’ credit.
I enclose order, and shall be glad to have delivery at your earliest convenience.
I expect to do a high-class trade here, and shall always be glad to see your representative and to hear from you in reference to any new lines or special offers you have to make.
3. T. MORGAN.
3. To Wholesalers, asking for special Quotation
I shall be obliged if you will let me know what is the lowest price you can quote me for a good quality China tea for a regular order of ——— per month.
J. T. MORGAN.
4. To Wholesalers, complaining of Delay in Delivery
I must protest most strongly against the delay in delivering my order (No. Y842) placed with you on Oct. 20th. I have ‘phoned and wired you, but, although I have had plenty of promises, I am still without the goods. It is causing me the very greatest inconvenience, and I am losing trade through it every day. I must really ask you to let me have these goods immediately, or return my order. I cannot understand why you treat an old customer in this way.
3. T. MORGAN.
5. To Wholesalers, notifying damaged Goods
The six bales of linen were delivered by the L.N.E.R. yesterday to our order (No. P84), but, on opening them, we find that four o the bales have been damaged, apparently before leaving the warehouse, and are quite unsaleable. We are returning them to you (per L.N.E.R.) and shall be obliged if you will replace them or let us have credit note for the value.
pp. C. ALSON & SONS,
T. M. SMITH.
6. To Wholesalers, complaining of Quality of Goods received
We have received the rugs (Order No. L4 but they are not in any way up to the sample on which we ordered, and we must decline to accept them at the price invoiced. We could not dispose of them in this neighbourhood except at a loss. We are holding them till we hear from you. If you care to make a substantial reduction in the price, we will go into the matter again. but, failing this, we must return the rugs.
pp. H. L. SMITH & Co.
7. To a Railway Co., claiming for damaged Goods
Goods Station, L. N.E. R.
I received from you yesterday six crates of china, for which I signed as received damaged. I have now examined them carefully, and enclose herewith detailed claim. The goods are here awaiting your inspection, and I shall be glad if your representative will call at once, as they must be cleared.
8. To Customer, acknowledging Receipt of Order
Your esteemed order of April 13th has been duly received, and I beg to assure you it shall have my best attention. I hope to despatch the goods on Friday next, and am sure they will give you every satisfaction.
Thanking you very much, and trusting to be favoured with your further commands,
I am, Sir,
H. L. PYLE.
9. To Customer, acknowledging Receipt of Order and offering alternative Goods
I thank you very much for your esteemed order of the 18th, but I regret I am not able to supply the dozen half-hose to your pattern. These are last year’s stock, and are no longer obtainable. I enclose however a similar article, which I can supply at 52/6 a dozen—slightly higher than the price you quote. I shall be obliged by your instructions about these, and meanwhile am despatching the rest of your order to-day by Parcels Post, and trust the goods will reach you in good order, and give you every satisfaction.
Again thanking you, and assuring you always of my best attention,
M. S. MILES.
10. To Customer, refusing Credit
I thank you very much for your order of the 14th. I enclose invoice and shall be happy to dispatch the goods immediately on receiving remittance from you. I regret very much that I can only do business on a cash basis, but my prices give so small a margin of profit that it does not allow me to give credit.
Assuring you always of my best attention,
I am, Madam,
T. S. JACKSON.
11. To Customer, asking for Payment
I beg respectfully to call your attention to the enclosed Account. As I have some very heavy payments to meet this month, I should esteem it a great favour if you would let me have a cheque.
(See also letters on this subject — “Letters In Reference to Accounts.”)
12. To Customer, answering Complaint about Goods
We regret very much that you should have cause to complain of the goods supplied by us. We are at a loss to understand this, and shall be very much obliged if you will return them to us, carriage forward. When we have examined them, we will write you again.
T. H. WAns.
13. To Customer, answering Complaint of Delay
I am sorry I have not been able to dispatch the wall-paper ordered by you on Aug. 2nd. I happen to be out of stock of this particular line, and, although I have been expecting a delivery from the manufacturers daily, it has not yet come to hand. I hope to be able to despatch any day now.
I have in stock a very similar paper, of which I enclose sample. If you care to take this instead, I can despatch from stock immediately on heating from you.
I regret very much that you should have been inconvenienced by the delay.
14. To Customer, answering Complaint of Charges
I have received your letter of the 29th ult., and regret very much that you should see ft to describe my charges as outrageous. I think this is an abuse of language. I have gone into the Account again and compared the charges with my costs, and I am not able to agree that any item is over-charged. For good work these are fair and reason able prices.
In regard to the three items you query in particular, these are all for jobs in which skilled labour was employed, and possibly you are not aware that good upholsterers get as much as 3/- and 4/- an hour. French polishing is also entirely a matter of skilled labour.
In the circumstances I am not able to make any reduction, and shall be glad to have your cheque in settlement at your early convenience.
S. P. WATSON.